Delivering correction on employee errors can make or break an employee relationship. Here are a few tips to ensure that feedback to your employee’s errors are effective, but still well received.
Use the 5 why’s method: The 5 Whys method was developed by Toyota as a way to explore deeper reasons why mistakes happen. When a problem occurs, you drill down to its root cause by asking "Why?" five times. Then, when a counter-measure becomes apparent, you follow it through to prevent the issue from recurring.
The driver was late. Why?
He was late because he had a flat tire. Why?
The tire was flat because it was worn out. Why?
The tire was worn out because it hadn’t been changed when it was supposed to. Why?
The tire wasn’t changed because the vehicle had not been inspected. Why?
The vehicle was not inspected because employees were not given training on vehicle inspections.
Think ahead about what to say: It can be frusturating to deal with the consequences of a mistake you did not make. It is important to plan feedback and know what you need to say before going to an employee. Remember – the goal isn’t to demoralize them with anger, but to make sure the mistake does not happen again.
Involve the employee in the solution: When you go to an employee to correct an error, involving them in problem solving that error can feel more confident they truly understand what went wrong and how to fix it, rather than just telling them.
COMING TO MEMBERS APRIL 2024: SEXTON EXCLUSIVE QUARTERLY PROMOTIONS
The Quarterly Promotional events will be packed with exciting offers curated with the success of our independent members in mind. Our team has worked hard to collect tailored, Sexton exclusive promotions from select vendors that we believe will add value and propel business forward for our members.
On April 29th, you will receive an email directly from the Sexton Programs Team, with a secure link to access the Sexton exclusive Quarterly Promotions. There, you will find a user friendly, interactive, digital catalogue with all promotional offerings and details, including order terms and who to contact to make an order.
Our team is consistently looking for new ways to meet the needs of our members and we are confident that the Quarterly Promotional events will be another tool to aid in the continuing success of your businesses.
If you have questions or would look to hear more details on the Quarterly Promotional Events, please contact Christian Kalk, Product Coordinator at 204-694-0269.
Sexton at the ABSDA Building Supply Expo
The Sexton team attended the ABSDA Building Supply Expo on March 6 & 7 and our Atlantic Sexton Members Meeting the day prior on March 5th. It was a great opportunity to connect with many of our industry partners and members and gain in-person insight on what is happening in the industry out east. Thank you to our members from coast to coast. Your commitment to attend these meetings is a essential in serving you best.
IN CASE YOU MISSED IT
Four rules for small kitchen design
As renovation contractors, I am sure, much like myself, you have all encountered your fair share of small kitchen design challenges. Years of working almost exclusively on smaller, older homes have provided me with plenty of those very challenges. Frustrated by the lack of useful design information for dealing with small kitchens, I took it upon myself to develop a few rules of my own.
» read more
The basics aren’t so basic anymore
When Henri Belisle, President of Burnaby, B.C.-based TQ Construction made that remark he was reflecting on his firm’s presence in Vancouver’s renovation market – first under the guidance of his father Ralph Belisle who founded the company in the spare bedroom of the family home in 1989. » read more
Our new 12 mm water-resistant laminate flooring has arrived! Hydrasafe (up to 30 hours) or Oceanic (up to 80 hours) are both designed to keep moisture from soaking into the material or causing it to swell and buckle. Boards are wider and offer a choice of different natural wood tones and grains, creating a more spacious appearance for your living spaces. Both also boast excellent scratch resistance properties, making them the perfect flooring solution for your home.
For over 40 years, our windows and entrance systems have been custom crafted to add beauty, security, comfort and energy efficiency to your home. Professional engineering, attention to detail, reliability, expert craftsmanship, exceptional service, and choice have made us one of the leading window and entrance system brands in North America, but that doesn’t mean we’re content to stand still. We are always innovating and investing in technology, research and development and our skilled and talented people, so you receive outstanding windows that stand up to the harshest weather. Yesterday. Today. Tomorrow. Outstanding.
SURGE IN LOAN DELINQUENCIES FOLLOWING CEBA CONVERSION
Many Canadian businesses are facing an uphill battle, as evidenced by a 41.4 percent surge in business insolvencies in 2023 when compared to 2022. The latest data from Equifax Canada’s Market Pulse Quarterly Business Credit Trends Report also points to a 14.3 per cent uptick in the number of businesses that missed a payment on a credit product (Q4 2023 vs. Q4 2022).» read more
HOW WAS KBIS?
The National Kitchen & Bath Association (NKBA), representing nearly 50,000 North American kitchen and bath industry professionals, and the owners of the Kitchen and Bath Industry Show (KBIS), is pleased to announce the 60th edition of KBIS as one of its most successful.» read more
HOME PRICE INCREASE LEADERS ACROSS CANADA
Research by calgaryhomes.ca has revealed the Canadian areas with the largest rises in house prices from January 2023 to January 2024, with Bancroft, Ont., topping the list. Real estate advisors analyzed house sales statistics from the Canadian Real Estate Association to find the average increase or decrease in house prices in areas within provinces (city, county, metro, region, and island) with available data. The areas were then ranked from largest increase to smallest increase. » read more
Imperial Building Products is a Coast-to-Coast National Steel Stud Manufacturer with multiple branches servicing Canada. IBP is a registered member fabricator of the Canadian Sheet Steel Building Institute (CSSBI), with products manufactured in Canada and distributed nationwide. Imperial Building Products is recognized as an industry leader in offering non-combustible building solutions for both commercial and residential structures.
The rich history of Cloverdale Paint began in 1933 on a farm near Cloverdale, B.C. Since the company’s humble beginnings, we have built special relationships with customers through a commitment to exceptional people, products and superior service. Today, we have grown into North America’s largest “Canadian family Owned & Operated” paint/coatings manufacturer.
Our Authorized Dealer program promotes the partnership of a paint Dealer and Supplier. As the Supplier our goal is to assist the Dealer with a paint program that identifies needs and opportunities for each member of the partnership. For more information contact Trevor Maximuk @ 306-713-8053
IPEX offers an engineered integral PVC sewer and drain system. For do-it-yourselfers and contractors, PVC-BDS is perfect for projects such as building drains, landscape drainage, and installation of septic beds.
Plastic pipe, in general, is superior to any other material for non-mechanical applications. The pipe is flexible enough to conform to shifts and settling caused by unstable soil conditions or traffic without cracking, breaking, or opening of the joints.
Greater flow capacity, fewer joints, ease of assembly means plastic is more cost effective
PVC is easily cut, and connections are made using solvent cement
