Crisis Communications in Healthcare Settings

Disasters and crisis management are par for the course in health-care environments, but would you know how to effectively communicate, respond and recover from an internal cyber or terror attack, or a reputational crisis? Through case studies and lessons learned, Suzanne Bernier will discuss in detail the do’s and don’ts of crisis communications, media relations and social media messaging for everything from violent attacks in the ER to hacker attacks on patient records.