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Created by firefighters for firefighters, FireQ provides emergency communication and management solutions to fire departments across North America. The new FireQ application from Breton SmarTek is the first of its kind to offer records management software, response verification, and dispatch relay services from a single platform.
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How Firefighters Are Using FireQ During The COVID-19 Pandemic
These are fluid times. Information is being updated by the day and by the hour. Ensuring that critical information from reliable sources is shared has become more time-consuming and more challenging. Here are 3 ways that deaprtmens have been usinfg FireQ during the COVID-19 pandemic:
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- Departments are using bulletins which are sent to firefighters with the latest information, including such things as changing protocols and procedures. Bulletins are pinned to the Notification Center and firefighters receive both a text message (ensuring that people with non-smartphones still get the message), a push notification and an email.
- Department messaging, available through the FireQ app, provides firefighters with off-channel communication options while still practicing physical distancing. It can be used to share information, to check in with fellow firefighters, and to stay connected.
- Firefighters who are not feeling well and are self-isolating, as well as those on mandatory quarantine, can use the FireQ app to mark themselves off-duty. Firefighters report off from home ensuring that physical distancing and self-isolation requirements are met; and, at the same time, FireQ can be used to keep fellow firefighters up to date on who is off duty, as well as when they are scheduled to return.
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Ian McVicar is the owner of Breton SmarTek. A military veteran and volunteer firefighter with more than 20 years of experience. He currently holds the rank of Deputy Chief at his fire department.
"I knew there must be a better solution than pagers and spreadsheets to manage my department. When we couldn’t find a solution, we decided to build our own."
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