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There has never been a good way to engage with your customers, especially when most of your orders are for takeout and delivery. This left Rocquisha Whyte of Domino's wondering how her guests actually felt about their food and why some of them wouldn't come back.
By implementing Ovation, this had all changed.
In a short amount of time, she had her 5-star guests posting online which increased their Google reviews by 257% and bumped up their overall star rating by 0.9.
For those unhappy guests, she was able to chat with them privately through text and bring 149 of them back in the door for a second order - this is guest retention at its finest.
By only asking 2-questions, she was able to bring back unhappy guests and get more of her happy guests posting positive reviews online.
Something she never thought was possible being mainly a delivery and takeout business.
Want to see how it works?
Check out our 3-minute video here:
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