Take a proactive and preventative approach to de-escalation with a new microlearning course, available now for free for a limited time.
The Public Services Health and Safety Association (PSHSA) has launched a new course designed to build de-escalation prevention and awareness skills to reduce the risk of escalated behaviours in everyday interactions with clients, customers, and the public.
Escalated Behaviours: Prevention Through Awareness eLearning
Within three interactive microlearning modules and an estimated completion time of just 45 minutes, you’ll learn about:
- How stress and trauma can change how a person thinks, feels, and reacts
- Early warning signs of escalated behaviour
- A person-centered approach that incorporates empathy, sympathy, and effective, calm communication strategies
- Proactive de-escalation techniques such as active listening and non-threatening body language
- The influence of stigma, bias, and communication barriers in shaping responses
The course is currently being offered completely free for a limited time only, so if you or your workers have regular interactions with the public, now is the time to register!
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